bgb 333 Privacy Policy

01 Introduction

bgb 333 takes the privacy of all its users seriously. This privacy policy explains what information we collect when you use our platform, how we process that information, and what steps we take to keep your information secure. This policy applies to all bgb 333 services, mobile applications, and websites.

This policy is related to our Terms and Conditions and both documents should be read together. By using our platform, you are considered to have agreed to the terms of this privacy policy. If any changes are made to this policy in the future, we will update the website and, where necessary, send a notification to your registered email.

02 What Information We Collect

Various types of information are collected when you create an account and use services on bgb 333. This information generally comes from two sources — what you provide directly, and what is collected automatically while you use the platform.

2.1 What You Provide Directly

Full name, date of birth, and national ID number
Email address and mobile number
Password (stored in encrypted form)
Payment-related information — bKash, Nagad, or Rocket number; bank account details
What you share in support chat
Your preferences and profile settings

2.2 Automatically Collected Information

IP address and device type
Browser information and operating system
Login time, session duration, and betting activity
Information collected from cookies and similar tracking technologies
Referral source — how you arrived at our site

2.3 Information Received from Third Parties

Limited information may sometimes be obtained from third-party verification services for identity verification or fraud prevention purposes. In such cases, the privacy policy of the relevant third party will also apply.

03 Purpose of Using Information

bgb 333 uses collected information only for specific, legitimate purposes. The details of those purposes are set out below:

Account management: For registration, login, identity verification, and maintaining account security.
Payment processing: To process deposits and withdrawals and to keep a record of transactions.
Service improvement: To analyse usage patterns and make the platform experience more relevant to you.
Customer support: To provide assistance via live chat or email and to resolve complaints.
Legal compliance: To comply with applicable laws, regulations, and responsible gaming policies.
Security and fraud prevention: To detect suspicious activity and protect accounts.
Communications: To inform you about policy changes, important notices, and relevant offers.

We never sell or rent your personal information to third-party advertisers.

04 Information Sharing and Disclosure

bgb 333 may share your information with third parties only under strict conditions and in limited circumstances:

4.1 Service Providers

Only the information necessary to deliver services may be shared with payment processors, identity verification agencies, technology infrastructure providers, and customer support platforms. These parties operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed in compliance with applicable law in response to court orders, lawful requests from investigative authorities, or other legal obligations.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, your information may be transferred to new ownership, but the terms of this policy will remain in effect.

4.4 With Your Consent

Outside of the cases above, your personal information will not be shared with any third party without your explicit consent.

05 Information Security Measures

bgb 333 applies industry-standard technical and organisational measures to keep your information secure.

SSL encryption: All data transmitted between the platform and users is encrypted using SSL technology.
Password hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
Access controls: Only authorised staff can access user information, and only to the extent required for their role.
Regular audits: System security is reviewed and tested on a regular basis.
Firewall and server protection: Servers that store data are protected by strong firewalls.

While no system is completely secure, we make every effort to protect your information. In the event of a security breach, you will be notified in a timely manner as required by law.

06 Cookies and Tracking Technologies

bgb 333 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the browsing experience.

6.1 Types of Cookies

Essential cookies: Necessary for keeping login sessions active and running core platform functions.
Functional cookies: To remember your language preference, theme settings, and similar choices.
Analytics cookies: To collect anonymous statistics for understanding usage patterns.

You can control cookies by changing your browser settings, though some functionality may be limited as a result.

07 Data Retention Period

bgb 333 retains your information only for as long as necessary. As a general rule:

Active account data: retained for as long as the account remains open.
After account closure: certain information may be kept for a limited period to meet applicable legal requirements.
Transaction records: for the period required under financial regulations.
Marketing data: until you withdraw your consent.

Once the applicable period ends, information is securely deleted or anonymised.

08 Your Rights

You have certain important rights over your own information, which bgb 333 respects:

Access: You may request to know what information we hold about you.
Right to correction: You may request that incorrect or incomplete information be corrected.
Right to deletion: In certain circumstances, you may request that your information be deleted.
Restriction of processing: In some cases, you may request that processing of your information be restricted.
Withdrawal of consent: You may withdraw consent given for marketing communications at any time.

To exercise these rights, please contact our support team. Read our Responsible Gaming policy to learn how we look after your overall wellbeing.

09 Children's Privacy

All bgb 333 services are intended only for persons aged 21 or above. We do not knowingly collect information from anyone under 21. If we become aware that information has been collected from a minor, we will immediately delete that information and suspend the relevant account.

If you believe a minor has opened an account, please notify our support team immediately.

10 International Data Transfers

bgb 333's servers and technology infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, it will be protected in accordance with the standards set out in this privacy policy. Agreements with third-party service providers include guarantees of this protection.

11 Changes to the Policy

bgb 333 may update this privacy policy from time to time. For significant changes, a notification will be sent to your registered email and the update date will be shown on the website. Continued use of the platform after any changes will be treated as acceptance of the updated policy.

To learn more about us, visit the About Us page, and read the FAQ page for answers to common questions.

12 Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact our support team:

Live chat: 24/7 direct support — in Bengali and English
Email: [email protected]

We aim to respond to personal information requests as quickly as possible. Complex matters may take a little longer, but we will keep you informed of the progress.